This is a Job Growth Wales vacancy so please check you meet the criteria to be eligible to apply.
Criteria for applying:
In a nutshell, simple + brilliant cycle insurance, created by riders and powered by awesome technology.
We work as one team and support each other regardless of job role. We also have a flexible balance of home and office working and will work with you on what is best for your needs.
We Are Looking For
Someone that enjoys talking to people and if you have a keen interest in bikes then thats great. You don’t need to know insurance, we can teach you that and everything else you will need to be able to do your job.
The focus is to provide all customers or potential customers with an exceptional level of experience, whether over the phone, via written communication or social channels.
We will provide you with full training and support to make sure you feel comfortable and confident in your key responsibilities.
● Cycle insurance claims and processing.
● Managing customer service requirements on phone, email or social channels
● Providing support and advice to customers who are interested in taking out a policy
● Monitor and report on customer service performance
● Work with Marketing and development team to develop functions that will improve customer service
Salary + Benefits
This role is a permanent full time role, working 38 hours per week, Monday to Friday. Starting salary for this role is £19,000 per annum and you will need to be UK based.
Bikmo Benefits Package includes;
Desirable Skills + Experiences
Location + Equipment
Your office space will be based in Chester, CH1 4QT, but you will do a mix of home and office working. We will provide all your equipment and we will work closely with you over video calls, screen shares to get you into the systems and up to speed on your role and all things Bikmo.
When applying, please provide a short cover letter to support your application. Let us know what you are looking for and why. It may help to take a look at our website so you have a good idea of who we are and what we stand for. You can find our mission here, bikmo mission.
Before You Apply
By applying for this role you are giving Bikmo consent to use the information you provide to process your job application in accordance with GDPR regulations.
Bikmo is committed to create a diverse and inclusive working environment. We stand against any discrimination on the basis of age, race, colour, nationality, ethnic origin, creed, disability, sexual orientation, sex, gender identity, marital or civil partnership status, parental status, religion, belief or non belief, social or economic class, employment status, or any other criteria that cannot be shown to be properly justifiable. We value and promote diversity and inclusion in every aspect of our business.
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