Kickstart - CX Agent

Customer Experience · Chester, Cheshire
Department Customer Experience
Employment Type Full-Time
Minimum Experience Entry-level
Compensation £19,500

The Company

Bikmo is an adventure sports technology company, with a simple mission to provide exceptional services that enable our customers to spend more time exploring the great outdoors.


“We are proud to be a BCorp and have clear social and environmental goals that align with our mission as a business. Our team is our most important asset and we invest into and reward our people to help grow and maintain an exceptional culture.”



We Are Seeking

For Someone that enjoys talking to people and if you have a keen interest in bikes then that's great. You don’t need to know insurance, we can teach you that and everything else you will need to be able to do your job.




The Role

The focus is to provide all customers or potential customers with an exceptional level of experience, whether over the phone, via written communication or social channels. We will provide you with full training and support to make sure you feel comfortable and confident in your key responsibilities.


  • Cycle insurance claims and processing.
  • Manage customer service requirements on phone, email or social channels.
  • Provide support and advice to customers who are interested in taking out a policy.
  • Monitor and report on customer service performance.
  • Work with the Marketing and development team’s to develop functions that will improve customer service.


Desirable Skills + Experiences

  • Highly motivated
  • Bike geek
  • Comfortable talking to people
  • Tech savy
  • Any previous experience of customer focus roles or bike shops


Salary + Benefits

This role is a permanent full time role, working 38 hours per week. Starting salary for this role is £19,500 per annum and you will need to be UK based.


In addition to the ability to the above statutory benefits, we also offer the following:

  • Company Share Options*
  • Training budget of up to £500 per year
  • 2 ride days + 2 volunteering days per year (Pro-Rata)
  • 29 days holiday per year plus public holidays (Pro-Rata)
  • Life insurance and wellbeing package from YuLife*
  • Discount on Bikmo insurance for you and your bikes*
  • Access to Bikmo cycle trade accounts for bikes + kit at trade prices!
  • 1 x membership to a sporting organisation/governing body (British Cycling / Cycling UK / Austrian Alpenverein / ADAC etc) up to £100/€120.


Location

Our office space is located in Chester and we offer hybrid working options details that can be discussed with the hiring manager. We will work closely with you over video calls, screen shares, and Slack to get you into the systems and up to speed on our projects as well as developing a good understanding of our existing systems, our roadmap, and our working expectations.



Application 

When applying, please provide a short cover letter to support your application. This should include how your values align with our own company values, for information you can find our mission here, bikmo mission. Please also include a brief summary on how any skills and experience are a suitable match for the role. 


Before You Apply

By applying for this role you are giving Bikmo consent to use the information you provide to process your job application in accordance with GDPR regulations.


D&I

Bikmo is committed to create a diverse and inclusive working environment. We stand against any discrimination on the basis of age, race, colour, nationality, ethnic origin, creed, disability, sexual orientation, sex, gender identity, marital or civil partnership status, parental status, religion, belief or non belief, social or economic class, employment status, or any other criteria that cannot be shown to be properly justifiable. We value and promote diversity and inclusion in every aspect of our business.



If you require any reasonable adjustments to be made to support you through the recruitment process please get in touch.

Thank You

Your application was submitted successfully.

  • Location
    Chester, Cheshire
  • Department
    Customer Experience
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    £19,500